Contact information
Contact Us
We're here to help.
If you have any questions about your order, our products, shipping, or returns, we'd love to hear from you.
geneseofficialbrand@gmail.com
@geneseofficialstore
Line Official
@geneseofficial
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+7)
We aim to respond to all enquiries within 1–2 business days.
Customer Support
For faster assistance, please include:
- Your order number
- Your full name
- A brief description of your enquiry
If your enquiry relates to a damaged or incorrect item, please attach clear photographs of the product and its packaging.